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Frequently Asked Questions

How do I book and what information do you need from me?
There are a few ways you can book our trips: 

The information we require from you is your name, the number in your party, where you will be staying, a contact phone number or email.


How do I pay for tours?
There are three ways in which you can pay for tours you book with us or we can include tours as part of your holiday arrangements:

  • Online - this is by far the easiest, safest and fastest way to reserve and pay for your tour. You will receive a voucher via email which you need to print and bring along on the trip. If you are going on a multi-day trip you will receive one voucher for all of the trips via email and separate vouchers for each of the trips will be waiting for you in Iceland at the tours office. 
  • Call us on 01737 214 260 – your vouchers will be waiting for you in Iceland, either at your hotel or at the tours office. 
  • In special circumstances you can pay at the start of your tour. 
  • As part of your holiday – if you are booking tours as part of your Discover the World tailor-made holiday to Iceland, excursions and tours can be organised as part of your holiday arrangements.

Important: you must take your vouchers with you on the tours!


What is the location and opening times of the tours office in Reykjavík?
The tours office is at Laugavegur 11, the main shopping street in Reykjavík. Here you can get plenty of information about our tours plus general information about Reykjavík. You can also book and pay for various day trips here. Our opening times are:-

June to August Monday to Saturday: 8am to 9pm, Sunday: 10am to 6pm 
September to May Monday to Friday: 10am to 6pm, Saturday: 11am to 4pm, Sunday: closed



Do you have an office in the UK?
The Discover the World office is located in Banstead, Surrey.


What currency do you accept?
For online payments we only accept the Icelandic króna. Our website has prices in ISK and in EURO. The EURO price is converted using the currency exchange rate of the Icelandic Federal Bank. If you would like to calculate the price of our tours in another currency you can use the currency converter in the booking box. If you are booking other holiday arrangements with us, prices will be quoted in UK£.


What is the Golden Circle?
The Golden Circle is a name for the very popular sight seeing route that connects Reykjavík with Thingvellir National Park, Geysir Hot Springs and Gullfoss Waterfall. We offer several Golden Circle trips that combine sightseeing with some of our adventure tours. Check out the Golden Grand Slam (which includes river rafting), the Golden Glacier Ride (which includes a snowmobile trip on Langjökull) and the U-Drive Golden (which includes river rafting and a super jeep self drive trip).


Do you offer private departures?
Yes we arrange private departures on the Hvítá River. Please contact us for further information on travel@discover-the-world.co.uk.


What are the facilities at the Drumbó Base Camp?
The Drumbó Base Camp has a reception, bar, restaurant, sauna, hot tubs, showers, changing rooms and a great veranda to sip a cold beer after your adventure. The Drumbó is pretty much the perfect rafting base.


What is the location of Drumbó Base Camp?
It is located in South Iceland, 98km from Reykjavik.


What equipment and guides do you use?
Our trips are run using the expertise of local companies which provide high standard equipment and vehicles and excellent guides to provide a well organised and professional operation. These companies are owned and run by guides and adventurers and include Arctic Adventures, Arctic Rafting, the Glacier Guides and Reykjavík Backpackers.


How long have you been in business?
Discover the World has been creating tailor made holidays to Iceland for 27 years. Our travel partner Arctic Adventures have been organising rafting excursions on the Hvítá River since 1983, one of the longest running rafting operations in Europe. Since the late 1990s more and more activities have been added to the selection offered to adventurous visitors to Iceland.


What is the minimum age for the tours?
Each tour has unique characteristics and different age limits. Generally, children 10 years and older, with a shoe size of 35 EURO or larger, can participate in the easier tours. On demanding tours there is usually a minimum age of 18 years. On motorized activity tours, such as snowmobiles and quad bikes, participants that want to drive need to be at least 17 years old and hold a valid driving licence. Younger children and those who do not want to drive can usually sit at the back of the quad or snowmobile.


I am travelling solo, can I book a trip or is there always a minimum of 2 people?
There is a minimum of 2 people for most of our trips. If you are interested in some trips and are travelling solo we are very happy to put you on a waiting list and contact you when more people book the trip.


Do I have to know how to swim to go on river rafting?
Yes, each paddler on a rafting boat must know how to swim.


Can I drink alcohol before or during your tours?
Absolutely not! The consumption of alcohol makes you more prone to hypothermia resulting in mistakes. It is therefore strictly prohibited. If it is suspected that participants have consumed alcohol they will be prohibited from joining the tour.


What do I have to bring with me on my tour?
There are different requirement for each trip, but for every trip it is vital that you have good outdoor clothing. In summer and winter you will need the following:

  • A good water and wind proof jacket and pants 
  • Sturdy, waterproof hiking shoes/boots 
  • A warm hat and gloves 
  • Warm woollen or thermal undergarments

For rafting in South Iceland you will need to bring: your swim wear (or a change of underclothing) to wear under your rafting pants, a warm fleece or wool sweater to wear under your rafting jacket (it will get wet) and a towel to dry off after the trip. Everything else we will provide, click here for more details >>

For rafting in North Iceland you will need to bring: warm, lightweight, layered clothing made of synthetic materials, fleece, or wool (no cotton if possible), warm woollen socks, any necessary medications (asthma inhalers etc), a change of dry clothes for after the trip.


Can white water rafts sink?
The rafts used are made of very strong, specially made rubber and each boat is split up into several compartments. This means that on the rare occasion when an incident occurs it is only one compartment that is punctured so the raft is highly unlikely to sink.


Do I get a life jacket on river rafting/sea kayaking trips?
Yes, a life jacket (or personal floatation device) is provided for each partipant.


Is there a guide in each rafting boat?
Yes there is a specially trained and certified river guide in each of the boats.


Can I bring my camera on the rafting/snorkelling/sea kayaking trip?
Unless you have a waterproof camera do not bring it on water based trips as it will be ruined. You can buy disposable waterproof cameras at the Drumbó Base Camp and in the Reykjavík Office at the Cintamani Center. Sometimes a staff photographer joins trips and the photographs may be available to buy afterwards, but this is on an ad hoc basis and not guaranteed.


When can I bring my camera along?
On all our land based trips you should definitely bring your camera along to capture the amazing, scenic views and fun adventures!


Tell me more about safety and insurance
Ensuring the safety of all our participants is our first and foremost priority. However, due to the nature of rafting as an outdoor and adventure activity, we are subject to the environmental risks present in any natural environment. Should you wish to participate a rafting trip you will be asked to sign a contract stipulating that you are fit to participate in such activities and assume all risks inherent in doing so.


What is a safety briefing?
Before launching on the river, or starting any of our trips, participants will receive a safety briefing highlighting the safe and proper use of equipment, the role of guides and safety kayakers (where applicable) on the river, and the significant risks and hazards involved in their particular trip. It will also cover potential scenarios that may arise and explain how participants should react in such circumstances. The guides will also outline their expectations of participants on the river (i.e. active participation in paddling and following commands, listening to the instructions of the guides and safety kayakers etc), and address any specific questions or concerns that may arise during this time.

Any medical conditions or personal health concerns that may jeopardize your well-being or affect your ability to meet the physical demands of rafting must be clearly communicated to the trip leader upon arrival at the rafting base. Any medications you may require for minor medical conditions (asthma inhalers etc) should be kept on your person and brought with you on the trip. It is important that you notify your guide about such medications and their whereabouts before setting off on the river.


Do I need insurance before going on a tour?
We recommend that you have personal health insurance cover when participating in adventure activities in Iceland. If you are booking a holiday with Discover the World, it is a condition of travelling that you must have extensive travel insurance that covers you for all of the activities you wish take part in. To give you complete peace of mind, we offer exclusive travel insurance which has specifically been designed to meet the needs of our holidays and the activities we feature.

For further details call us on 01737 214 260 or view our comprehensive Travel Insurance »